Powered by people, supported by AI

Designed to support great conversations, not decide them.

At Toast, one of our core values is that we’re hungry to build and learn. We believe thoughtfully using new technologies — including AI — helps us build better products, move faster, and continuously improve how we work. Teams across the company use AI to enhance quality and efficiency while keeping people at the center.

That same philosophy guides our hiring process. We’re committed to using AI in ways that are transparent, responsible, and aligned with evolving expectations across the regions where we hire.

Our goal is to get to know you — your experience and your thinking. We use AI to support administrative tasks so our teams can focus on meaningful conversations. Every hiring decision is made by people.

 

Candidate Use of AI

 

We recognize that AI tools are increasingly part of how people work and communicate. We believe these tools can be used thoughtfully in the hiring process — and we want to provide clear guidance on what’s appropriate.

You’re welcome to use AI tools to:

  • Brainstorm ideas for your resume or cover letter
  • Improve clarity, grammar, or formatting
  • Prepare for interviews (e.g., practicing responses or researching topics)
  • Better understand the role or company

We ask that you:

  • Ensure anything you submit reflects your own experience and accomplishments
  • Complete any live interviews and assessments independently, without real-time AI assistance unless explicitly permitted

Our goal is to understand your authentic skills, thinking, and communication style. 

 

People, Person, Adult, Female, Woman, Restaurant, Handbag, Male, Man, Cup
Groupshot, Person, People, Adult, Male, Man, Female, Woman, Shoe, Chair
Adult, Female, Person, Woman, Happy, Smile, Mobile Phone, Necklace, Restaurant, Cup

How We Use AI

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like scheduling, note-taking, summarization, and documentation to ensure they can be fully focused on your conversation. While this technology will help us provide exceptional candidate experiences, all final hiring decisions are made by people.

 

 

How Technology supports your experience

At Toast, we use AI thoughtfully and transparently—to support our teams and create a better candidate experience, not to replace human judgment.

For more information on how Toast processes personal information, please see the Toast Applicant Privacy Statement.

 

Apply

When you apply to a role at Toast, your application is reviewed by real people.
We do not use AI to screen, score, or assess applications. Any technology used at this stage supports secure submission and organization of applications but not decision-making.

 

 

Initial Screening

Your experience and qualifications are reviewed by a recruiter. AI does not evaluate, rank, or make decisions about candidates. Our recruiters take the time to understand your background and what you’re looking for next.

 

 

Interview Scheduling

We may use AI to help coordinate interview logistics, like scheduling and calendar management. These tools minimize back-and-forth emails, allowing us to focus more on meaningful conversations with you and schedule more quickly in a way that aligns with your availability

 

Interview

During some interviews, we use AI to record and transcribe interviews to support note-taking and documentation.

This allows our interviewers to stay fully present and engaged during your conversation.

  • Recordings are deleted after 90 days
  • You can opt out at any time
  • Opting out will not impact your candidacy
  • AI is used to support the interview experience not to assess, score, or make decisions about candidates.

 

Assessment

Any assessments used during the hiring process are reviewed by people. AI is not used to evaluate your performance or determine outcomes. Our teams focus on understanding your skills, experience, and potential through a human lens.

 

 

Evaluation

All candidate evaluations and hiring discussions are led by people. While AI may assist with summarization or documentation, final decisions are always made by Toast employees.

 

 

Offer

Offers are created, reviewed, and extended by people. AI does not influence offer decisions, compensation, or hiring outcomes.

Frequently Asked Questions

No. All hiring decisions at Toast are made by people.

We do not use AI to decide who moves forward, who receives an offer, or who is hired. AI tools may support administrative tasks, but human judgment is always at the center of our hiring process.

 

No. We do not use AI to screen, assess, score, or rank applicants.
Your application, interviews, and assessments are reviewed by real people who take the time to understand your experience, skills, and potential.

For some interviews, we use AI to record and transcribe interviews. This helps our interviewers with note-taking and documentation so they can stay fully focused on getting to know you during the conversation.

 For some interviews, we use AI to record and transcribe interviews.  We do not use AI to analyze tone, facial expressions, or behavioral signals. This helps our interviewers with note-taking and documentation so they can stay fully focused on getting to know you during the conversation.

Some interviews may be recorded using BrightHire.ai, and you’ll always be informed ahead of time. You can choose to opt out, and opting out will not impact your candidacy in any way.

Recordings are deleted after 90 days. For more information on how we handle personal data, please review the Toast Applicant Privacy Statement.

You may use AI tools to help you prepare or improve clarity in written materials. However, we expect all submitted materials and interview responses to accurately reflect your own experience and abilities.

During live interviews and assessments, we ask that you do not use real-time AI tools to generate answers unless explicitly stated otherwise.

Our goal is to understand how you think and communicate — not how well a tool can respond on your behalf.

 

Our goal is to create a thoughtful, human hiring experience. By using AI for tasks like note-taking, summarization, and scheduling support, our teams can spend more time engaging in meaningful conversations and less time on administrative work.

That means more focus on you.

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Groupshot, Person, Adult, Male, Man, Female, Woman, Coat, Shaker, Face

AI Fraud Prevention

We are committed to preventing fraud in all forms, including misuse of artificial intelligence. While AI offers powerful opportunities for innovation, we do not tolerate its use to deceive, impersonate, manipulate, or exploit individuals or systems.

We employ layered security controls, ongoing monitoring, employee education, and responsible AI governance practices to detect and prevent AI-enabled fraud. As technology evolves, we continuously assess emerging risks to protect our employees, customers, and partners.

See our open jobs

 

By submitting this form, you are agreeing to be part of Toast’s talent community and acknowledge that any information submitted will be processed in accordance with Toast’s Applicant Privacy Statement.  Additional information for California residents available here.